If you have any concerns, please contact us, so we can help resolve them.
If you are not satisfied with your purchase for any reason, please let us know within 5 business days via email.
No claims will be accepted after 90 days from purchase date.
1/ Report all damages or missing items within 5 business days.
2/ In order to return an item, a written request must first be made via email, if item is damaged please be sure to attach a photo. Our email: firstname.lastname@example.org
3/Merchandise must be returned in its original condition and packaging within 30 days of purchase date.
Please note: Any return that has not been authorized by LIZOU or package with a “delivery amount due” will be refused and returned to the sender.
Credits will apply to your account within 30 days of received product.
All “sale” items are FINAL: no returns or exchanges will be accepted.
As a general rule, we suggest not sleeping, swimming, or showering in your jewelry.
All jewelry should be kept away from humidity if not worn.
To clean, use a soft, dry cotton or polishing cloth.
Harsh detergents, perfumes, lotions, hairsprays…etc may damage the product.
Shipping on all orders will be $5, flat rate, to anywhere in the world.
(shipping cost for wholesale purchases will be determined once your order has been filled).
When you shop at TheLizouCollection.com you’ll notice, upon checkout, the “https” prefix in the address bar, or the padlock icon on your browser when you submit personal information.
We have an SSL certificate which enables us to accept and transmit confidential information securely over an encrypted Internet connection. This allows you to safely give us your payment information, and any sensitive data.
Once you have submitted your order, we do not store your credit card number anywhere on our servers.
You can shop at TheLizouCollection.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
The Lizou Collection may collect and use Users personal information for the following purposes:
- To improve customer service
- To respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
We may use feedback you provide to improve our products and services.
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
The Lizou Collection
P.O. Box 2273
Nevada City, CA 95959
This document was last updated on June 22, 2015